When you are scouting for a new Account Manager role, it is essential to first review a top-notch Account Manager resume sample. Account Managers should not be confused with Sales Managers or New Business Development Managers because they focus more on building lasting relationships with strategic clients and then upselling and cross-selling to those clients. Working with assigned accounts, they may sell to businesses or individual clients but don’t necessarily engage in new business development like their counterparts in sales management. These professionals mostly work for large organizations, Fortune 500 and global conglomerates, but are also found in medium-sized companies in the wholesale, retail or services (legal, it, recruitment) sectors.
You want to make sure your resume stands out from the rest by being both informative and entertaining to read without overwhelming the recruiter or hiring manager with irrelevant information.
Account Manager Resume Sample
1. Contact Information: Name, Address, Phone, Email, Driver’s license, LinkedIn (or other professional Social Media)
2. Profile Summary: View this as the introduction to your resume and include 1-3 sentences giving a broad overview of your background, years of industry experience and the industry sectors of interest. You should be specific and state which job you are applying to.
3. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include qualifications you are currently completing too.
4. Relevant Corporate Account Management Experience: Clearly state your employment history from providing details regarding the last ten years of experience up until your current position. Use brief sentences with bullet points to list the most important managerial and supervisory duties under each role you have had.
5. Other Employment Experience: This will include projects or work history outside of account management, but only elaborate on these with job descriptions if you have less than five years of Account Management experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially important if you are on a level slightly more junior than an Account Manager like an Accounts Executive or Sales Consultant. You need to reveal your supervisory and managerial experience gained unofficially while for instance in a vocational or temporary job to showcase your abilities to supervise account executives and lead customer relations, teams.
6. Skills Summary/Key Skills: Incorporates keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.
7. Education/Licenses/Certifications/Relevant Coursework/Training: Start with your formal degrees and post-school diplomas or accreditations. List any professional development that better prepared you to work in the client management field such as leadership training, employee development workshops and business management courses
What to Highlight in an Account Manager Resume
Regardless of your experience as an Account Manager, there are a few vital things that employers and recruiters need to know about you to ensure that you are the right fit for their team.
Account Managers Account managers are in charge of overseeing client accounts once a sales rep has finalized the deal. They serve as the daily point of contact for clients, maintain client satisfaction, handle account extensions and renewals, and upsell with supplementary products. The purpose of an account manager is to help clients strategize getting the most from the product or service they’ve purchased,
Account managers may have to express any concerns about potential setbacks with a customer’s requirements and try solving them before they become major issues. They also have to understand the client’s budget, as well as track their buying cycle, to plan contract renewals. Contracts or written sales proposals are written by these managers and include price quotes.
The first aspect to highlight is the scope of your work tenure in product type or industry area. An Account Manager directs or coordinates the distribution or movement of the company’s products and services to its customers on a regional, national or global level. There are millions of companies out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.
Secondly, Account Managers have to fulfill strategic responsibilities too. They coordinate the distribution of products or facilitate solution service delivery to the accounts (or clients) assigned to them. These key accounts are often assigned by geographic area, so it is important to mention where your client territories are.
Don’t forget to mention the average turnover of the company you work for. Hundreds of millions and a few billions will definitely add supplemental report to your resume.
Next comes the targets, goals and production metrics you need to achieve. Be number specific here and provide actual data for example 50 million turnover achieved in the second quarter with average sales value per client at $300 000. This shows that you can analyze sales statistics, which is necessary to determine sales potential and inventory requirements and monitor the preferences of customers.
Account managers are expected to do upselling and cross-selling of products and services. Thus a hiring manager would want to know how you have increased client spending for each of the accounts that you are responsible for.
Project managers, creative teams, strategy teams, and media teams would work on the execution and rollout of specific campaigns, but it’s the account manager’s job to understand how the campaign fits into the client’s long-term strategy and high-level goals.
Account managers are also the client’s day-to-day point of contact. While the client’s questions and plans may touch multiple teams, the account manager is responsible for filtering communication from and to the client.
Next, employers want to see the range of budgets you have experience overseeing. One of the main tasks of an Account Manager is to allocate resources (human or financial) to specific projects like marketing campaigns or product launches. There is a big difference between $1.5 million project values and $100 million projects. This information should be in your summary, as well as your position descriptions.
*Cool Tip for a stellar resume
Finally, you can create an excellent first impression by including a snapshot of your key accounts in a table format, to show employers exactly what you are capable of.
Here is an example of what to include:
|Client Industry||Client Spent per annum||Cross Selling Percentage of Total Spent||New Sales Percentage of Total Spent||Client Tenure with the company|
|Media||$4 Million|| 18%||11%||4 Years|
Make sure to include the following details
- The locations or regions you are responsible for covering the average client spent turnover per region.
- Your GPA score if you have completed a bachelor or associates degree (if higher than 3.5).
- The number of employees you are managing if you have account executives assigned to you, as well as the headcount figures of any admin staff.
- Also mention the sales management platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
- Remember to include communication and collaboration tools, for instance, cloud-based systems like Slack, Asana or even Skype which you are currently using to facilitate communication between team members.
- Account Managers travel significantly. Mention the location and countries you have traveled to in the past.
- As a last point list examples of the main products, or product ranges which falls under your KPI’s.
Account Manager Career Summary Examples
Hiring managers have large numbers of hundreds of resumes to screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume.
Start your career summary with your years of experience in the industry and the main duties you performed. When deciding what duties to add, use the job description as your guide. For instance, if the job you are applying to highlights leading and motivating teams uses those same words and phrases. The more your resume resonates with the job description of keywords, the better fit you will seem.
Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong networking skills, solid relationship management abilities, and a flair for statistics, metrics and sales ratios.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.
Finally, end your objective with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.
Two Examples of different career summaries:
Career Summary Example 1
Experienced Account Manager with ten years’ global experience within the international travel sector with a focus to improve sales turnover of key accounts through strategic upselling and also cross-selling of products and services positively impact company revenue. Was instrumental in increasing quarterly key account sales performance by 30% during the last six months, and leadership tenure is back by an MBA and numerous diplomas in coaching and training. Proven skill at managing multiple projects at one time. Confident public speaking and communication skills.
Career Summary Example 2
Dedicated Account Manager, bringing 15 years’ experience in corporate client services in the Oil and Petroleum sector. A proven record in managing corporate key accounts in excess of $100 million per annum., Extensive tenure in managing a vast network of key accounts executives. Proven skill at managing multiple projects at one time. Confident public speaking and communication skills.
Job Descriptions & Responsibility Examples
An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage.
An Account Manager at entry-career stage (3-5 years’ experience) may:
- Manage $6 million in annual sales with recurring clients and hold with complete P&L accountability for fourteen counties in California
- Drive brand management strategies yielding 12+% annual growth of supplementary products to key accounts
- Recover $1 million in inactive accounts by initiating customer Q& A meetings, demonstrations, and online client education and training webinars
- Expand company service offering to affiliate stores of six main key accounts which doubled client spent turnover
- Decrease transportation costs bay securing service level agreements with local transport providers
- Conduct client interviews for testimonial and referral purposes
An Account Manager at mid-career stage (5-8 years’ experience) may
- Exceed target growth prospects by 28% via continuous interaction with client stakeholders, to facilitate opportunity surveys
- Post-Sales: Capture intelligence data of client business needs, and competition products used to investigate cross-selling and upselling strategies customized for each client group
- Successfully oversee all projects for current engagement by monitoring commitments concerning quality, effort, cost, and schedule
- Hold a Zero complaint and escalation track record
- Developing accounts executive’s potential thru periodic appraisals, training plans, and mentorship
An Account Manager with (8+ years of experience) may:
- Secure global RFP bids for clients totaling ten years and $800 million in transaction revenue over contract terms
- Manage a national team of five Account Managers and twenty account executives
- Consistently exceeded annual sales goals during work tenure
- Organized committees responsible for pre-sales and after sales service
- Brought significant growth of 16% in aftermarket sales through creation and implementation of strategic sales and marketing plans as well as talent management pipelines.
- Conceptualization and implementation of national accounts programs to increase brand visibility
- Responsible for monitoring pre and post-sales quality standards to ensure service excellence across the client territories
Highlight Your Accomplishments
Under your experience section, you may be tempted to copy and paste the list of duties you performed as detailed in your job description. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.
Your goal is to think about what sets you apart, what you are most proud of, or what you accomplished in your previous roles, and communicate these through action-packed statements that are compelling.
Flat, Simple Duty:
- Focus on expansion of key account sales turnover
- Cultivated over $550,000 in recurring account sales within 18 months.
Quantify Your Account Manager Resume
When writing your resume, if you can answer the questions, “How much?” or “How many?” It would be best if you tried to include that number. For instance:
- What is the average market size increase per quarter?
- What is the average deal size?
- What are the average billings per quarter?
Total revenue from the assigned key account portfolio exceeds $60 million annually.
Increased total revenue an average of 12% annually by upselling activities
Increased the engineering sales market by 40% in 2017/2018, securing group programs with top companies in the construction and building sectors.
Sales performance with current clients increased by 20% following the implementation 6-month account executive exchange programmes to company locations abroad.
Account Manager Resume Education Section
The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient.
Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.
Completed Secondary and Tertiary Education must be listed as follows:
Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can just list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.
Here are some examples of an Account Manager Resume with more than five years’ experience:
2019 – Advanced Diploma in Global Customer Relationship Management, Business College of New York, Brooklyn, NY
2018 – Current Masters in Client Relations Management, Harvard University, Cambridge, MA
2012 – 2014 Bachelor Degree in Advertising and Marketing, University of Denver, CO
If you have less than five years’ experience, you may also add your majors, minors, GPA scores and accolades, and honors awards:
2016-2018 Bachelor Degree in Sales and Marketing, University of Detroit, MI
Majors: Sales Management, Marketing Management
Minors: Communications, Accounting, Economics
Accolades: Deans Honors List
2013-2014 Certified Key Accounts Manager (CKAM), Udemy, Online
2012 – High School Diploma, Key West High School, Miami, FL
Awards: Member of the National Honor Society, 2010 – 2012
Leadership: Vice President of the Science and Innovation Club, 2012
Account Manager Resume Skills Section
Although the account management field requires specific technical skills, employers also look for other skills, called soft skills. These are the main types of skills that indicate to your fit as an Account Manager who will add value, has adequate knowledge, sufficient experience to retain and expand client portfolios. Incorporate these into your summary, or profile, and into your accomplishment statements.
Technical Skills Examples
Educational Attainment: A university degree is generally required to become an Account Manager, and the top suggested degrees are Business Management, Communications, and Marketing. If you are planning to progress to management level or executive management a Master’s in Business Administration is highly desirable.
Technical Aptitude: Account Managers need to be strategically orientated to create business development plans, upselling and cross-selling strategies and penetrate existing client territories, They also need to be financially savvy and understand the fundamental principles of Marketing and Advertising initiatives. Account Managers are constantly challenged the ups and downs of the sales cycle due to clients moving to competitors or downscaling their product spending. Therefore, strong negotiation skills are a must to persuade and influence. Motivate or critique the consultants’ performance in a constructive manner.
Other Technical Skills: Budgets, Strategic Marketing, Research, Analytics, Social Media, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.
Soft Skill Examples
- Attention to Detail
- Social Perceptiveness
- Service Orientation
- Strategic Thinking
- Customer Relations
- Conflict Handling
Qualifications/Certifications associated with Account Managers
|Bachelor of Communication||Masters in Business Administration||
Diploma in Business Management
|Certification in Contract Negotiations||Certificate in Project Management (CIPM)||Sales Key Account Management Course|
|Project Marketing and Advertising||Certified Key Accounts Manager (CKAM)||Associates Degree in Marketing Management|
Action Verbs for your Account Manager Resume
Types of Account Managers:
- Advertising Account Manager
- Claims Account Manager
- Global Account Manager (GAM)
- Inside Channel Account Manager
- IT Account Manager (Information Technology Account Manager)
- Key Account Manager
- Ocean Export Account Manager
- Personal Lines Account Manager
- Sales Account Manager
- Technical Account Manager
Industries Using Account Managers:
- Oil, Gas & Exploration
- Medical Device
- Life Sciences
- Food Manufacturing
- Consumer Goods
- Metals & Steel Production
- Packaging & Distribution
- Electronic Components
- Power Plants
- Specialty Chemicals
- Industrial Engineering
- Information Technology
- Courier Services
- Advertising Agencies
- Training Consultants
- Accounting and Taxation
Professional information for Account Managers
Career Type: Networking, Business Development, Accounts Management, Client Relations, Customer Retention
Person type: Facilitator, Motivator, Networker, Influencer, Marketer, Strategizer
Education levels: Bachelor’s to Masters’ Degree
Salary indication: Average of $59.000 per year
Labor market: Estimated 9% growth between 2016 – 2026
Organizations: SME, Corporate, Commercial, Fortune 500