female attractive crew member smiling backwards to the camera

When you are on the lookout for a foot in the door, or your first permanent position a job as a Crew Member is a good place to start. However, with so much competition out there it is necessary to produce a killer resume to potential employers. Start by checking out our top-notch Crew Member resume sample. You want to make sure your resume stands out from the rest by being both informative and entertaining to read without overwhelming the recruiter or hiring manager with irrelevant information. When thinking of a Crew Member title, the Fast Food industry usually comes to mind first. Remember though, that jobs for crew members are available in a variety of settings such as aviation, film production, fashion events, and even cruise liners.

How you create a resume into an interview-winning document, we will explain to you in detail below with our: How to make a Resume Guideline for Crew Members

 

Crew Member Resume Examples

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Resume Sections

1. Contact Information: Name, Address, Phone, Email. Include alternative contact channels as well, such as your Linkedin profile.

2. Profile Summary: View this as the introduction to your resume and include 1-3 sentences giving a broad overview of your background, years of industry experience and the industry sectors of interest. You should be specific and state which role you are applying to.

3. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include qualifications you are currently completing too.

4. Relevant Crew Experience: Clearly state your employment history from your in-service training duration (if applicable) up to your current position. Use brief sentences with bullet points to list your most important daily activities under each role you have had.

5. Other Employment Experience: This will include events or work history outside of permanent work tenure, but which may be important for the employer to know about like part-time catering gigs or once off events you were helping out at a fashion show or being part of an international sports event as part of the ground crew.

6. Skills Summary/Key Skills: Incorporates keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training: Start with your formal certifications and post-school diplomas or accreditations if you are a member of a Culinary Training Institute, completed your in-service training on a yacht or attained accreditation at a film school. List any professional development that better prepared you to work in your chosen field like food preparation courses, fashion design diplomas or customer service programs.

 

What to Highlight in a Crew Member Resume

Regardless of your work experience in restaurants, hospitality or corporate events, there are a few essential details employers and recruiters need to know about you as to ensure that you are the right fit for their team.

A crew member is part of a team that performs specific roles and duties across a wide range of industries. The work predominantly involves customer service and physical labor, crowd control, set up, clean up, administration and logistics duties.

The first aspect to highlight is work environments you have exposure to. Crew members typically work for airlines, restaurants, resorts, and on ships. Be specific about your work setting.

If you are working in the restaurant field do you have experience in Fast Food restaurants (drive through or sit down) or are you working at a diner or cafeteria? In the catering environment, you need to mention whether your employer is a mobile caterer, hotel or restaurant catering service, catering for private functions like weddings or corporate events such as product launches or annual banquets. In the aviation industry, a crew member can be employed as part of the ground staff team (reservations, baggage handling, security) or inflight staff like an air hostess or kitchen worker. On cruise liners and yachts crew members may be focused on customer services and client relations, or work as part of cleaning or kitchen staff.

The types of industry areas you have worked on needs to be included both in the summary at the top of your resume, as well as within each position description.

Next, employers want to see the scope of your experience, for instance, working at a local concert where 2000 people are attending, or at an international event like an Olympic stadium with a capacity of a 100 000 people.

Next, come the frequency and working hours. Are you employed at a diner working 12-hour shifts or do you work on a cruise liner six days on two days off for a period of six months at a time? Did you assist during one event per month or 2-3 events per week? If you are working full-time at a hotel or restaurant, you may want to mention the average hours you work during a month.

 

*Cool Tip for a stellar resume

You can create a good first impression by breaking your job description down into the main responsibility areas of a Crew Member. These are mere examples which you may align to the specific industry you are working in.

Food Preparation and Plating
Crew Members help with food prepping and plating in the kitchen. They carry out basic food preparation tasks such as washing and peeling produce, making sauces and dressings, and slicing and cutting meat. Crew Members handle basic plating and placing of food items before finishing touches are made.

Event Set Up
At venues, Crew Members will be expected to set up the event area. They position tables and chairs and ensure that utensils are prepared. They set pitch banners, tents, and other relevant items in off-site catering events like mobile kitchen stations and bars.

Inventory Management
By maintaining inventory, Crew Members ensure that there is no shortage of supplies. When supplies and ingredients run out, Crew Members replenish stock accordingly. When deliveries come in, Crew Members have to unload them and organize the stock room.

Customer Relations
Crew Members deal with customers, patrons, and clients. The will respond to questions, concerns, and complaints and offer assistance to ensure the customer has a positive experience at all times. Crew members will Escalate any problems or complaints to the relevant supervisor or manager.

Last but not least…you have told them what you are capable of, now show them what you can do by creating a portfolio of your work (the events, the food, table settings, menus) on Google Drive, Microsoft One Drive or Dropbox. Place this link to your Crew Member experience in your resume under the Career Summary section.

 

Make sure to include the following details

  • The locations you are available to work in and whether you are willing to travel
  • Your health status especially when applying for cruise liner or aviation jobs
  • If you have a valid driver’s license and passport
  • Special skills like wine pairing, specialty cocktails, sushi preparation, confectionary baking, being an MC, comedian or even project management software and booking systems
  • If you can speak additional languages be sure to include these as well
  • Any awards and accolades received from previous employers
  • In-service training completed if applicable

 

Crew Member Career Summary Examples

Hiring managers usually receive many candidate requests for permanent as well as part-time roles. Your resume needs to stand out amongst the applications. Keep your career summary concise and to the point. Add the most critical information first to capture their attention while they’re quickly skimming your resume.

Start your career summary with your years of experience in the industry and the main duties you performed. When deciding what duties to add, use the job description as your guide. For instance, if the job you are applying emphasizes expertise in decorative cake design or being familiar with fine dining plating use those phrases in your resume if you have that type of skill. The more your resume resonates with the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong time management skills, creative problem-solving abilities and if you can ‘’think on your feet in times of crises. It’s important to note that these qualities should be proven in the professional experience section to re-enforce your message.

Lastly, close with your educational degrees/diplomas and any certifications/licenses you may have that are pertinent to the job like your Bachelor of Hotel and Hospitality Management Degree or a Certificate in Culinary Arts.

Two Examples of different career summaries:

Example 1
Customer service-oriented and dedicated Service Crew with over five years of experience working in the hospitality industry. Provides exceptional food and beverage services, by the restaurant’s protocols and guidelines. Known to go the extra mile to ensure customer satisfaction. Holds a Culinary Arts Diploma.

Example 2
Top perfuming Crew Member with five years’ experience working in Cruise Liner kitchens and culinary settings. Proven track record of success in preparing food items according to established recipes as well as designing unique menus. Approachable and diplomatic with an inherent ability to work diligently and proactively in a fast-paced food and beverage setting. Currently completing a Bachelor’s in Hotel Management.

Example 3
Task orientated Crew Member with exceptional interpersonal skills ensuring that travelers are well directed through the check-in process. Ability to deal with crises situations calmly and practically. Completed an Advanced Diploma in Travel and Tourism.

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Crew Member Job Descriptions, Responsibilities and Duties Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage.

A Crew Member in a Fast Food Restaurant may:

  • Responsible for the cash register and taking orders
  • Ensure that counters, tables, and server stations are sanitary at all times
  • Portioned food orders and wrap appropriately for take-away customers
  • Plate food and serve it to patrons
  • Place food trays over food warmers during service
  • Scraped leftovers into garbage containers

 

A Crew Member in the Sports Events Industry may:

  • Assist spectators with the direction and orientation of the stadium
  • Direct spectators to their assigned seats
  • Perform crowd control duties throughout the duration of events
  • Take school groups on guided tours through the Stadium
  • Respond proactively to spectators needing assistance
  • Assist with clean-up duties after the event

A Crew Member in the Aviation Industry may:

  • Responsible for passenger service duties, which include the manning of check-in counters for departing passengers, as well as arrival and departure gates.
  • Attend to customers before, after and in between flights
  • Take reservations and issue tickets
  • Verify passenger identification and print boarding passes
  • Assist travelers with baggage check-in
  • Conduct security screenings of passengers and their baggage items
  • A Crew Member in the Cruise Liner Industry may:
  • Host, coordinate and organize recreational, entertainment and social activities
  • Assist guests with embarking and disembarking procedures as well as safety drills
  • Welcome guests aboard and present guided tours of the facilities
  • Socialize with guests during deck activities
  • Acts as an assistant emcee (master of ceremonies) to inform and entertain small and large groups of guests during special events and shows such as Welcome Aboard Show, Theme Nights, Talent Shows and Captain’s Cocktail Party, Guests
  • Accompany passenger on shore tours at ports of call

 

Highlight Your Accomplishments

Under your experience section, you may be tempted to copy and paste the list of duties you performed as detailed in your job description. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you accomplished in your previous roles, and communicate these through action-packed statements that are compelling.

Examples:

Flat, Simple Duty:

  • Order and receive food supplies

Accomplishment Statement:

  • Manage inventory cycle by ordering and receiving food supplies to the value of $5000 every week

 

 

Quantifying Your Resume

When writing your resume, if you can answer the questions, “How much?” or “How many?” You should include those numbers. For instance:

  • How many events do you work at every month?
  • What is the average number of transactions you complete daily?
  • Have you implemented any strategies to reduce costs?

 

Example 1
Was part of a team handling daily guest entertainment concerts, a weekly formal captains ball and the farewell banquet at the end of each cruise totaling between 300 and 1000 guests.

 

Example 2
Complete 120 food orders transactions per day at the drive-thru section.

 

Example 3
Introduced large packs to be dispensed in smaller packages for customers which reduced condiments cost by 50%.

 

Crew Member Resume Education Section

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered. English Teachers for public school need to completed bachelor degrees and also obtain licenses from the specific state they are teaching in.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can just list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name.

 

Below is an example of you to list degrees, certificates, and courses in your resume:

2013-2017 Bachelor of Hotel Management & Administration, Texas State University, TX

2016 – Certificate in Advanced Culinary Techniques, Tampa Chefs Academy, FL
2015 – IATA Cabin Crew Course, The Crew Academy, CO

2012 – Ridgefield High School, High School Diploma Ridgefield, NJ

 

 

What to Write in a Crew Member Resume Skills Section

Although the catering field requires specific technical skills, employers look for other skills, called soft skills. These are the main types of skills that indicate to your fit as a potential employee who will add value, has adequate knowledge, sufficient experience and will be easy to manage. Incorporate these into your summary, or profile, and your accomplishment statements.

Technical Skills Examples

  • Educational Attainment: A university degree is not required to become a Crew Member, but if you want to have a better chance of moving up into a Senior Manager role later, it will be an advantage to have some form of tertiary education. This is especially true if it is a degree in a related field to the industry you are pursuing, for example, a Bachelors in Hotel Management or Culinary Arts.
  • Technical Aptitude: Crew Members need to be task orientated and meticulous. The need to be quick and nimble to ensure prepping of food and venues are done at fast speeds. In the food industry, they have to understand the ingredients and the characteristics of these ingredients and the combination of food components. Crew Members working on cruise liners or at events companies need to know their way around diagrams and maps of event spaces, drawing of seating arrangement and placement of tables, chairs, and décor.
  • Other Technical Skills: Inventory management, Booking systems, Telephone etiquette, Social Media Savvy, Physically fit, Budgets, Project Management, Spreadsheets, Word Processing Software, Powerpoint Presentation, Quality Control, Client Services, Guest Relations, Troubleshooting

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Soft Skill Examples

  • Social Orientation
  • Team Player
  • Reliable
  • Hardworking
  • Communication
  • Independent
  • Stress Tolerance
  • Stamina
  • Personal Hygiene
  • Multitasking
  • Enthusiastic
  • Diplomatic
  • Accountable
  • Deadline Driven
  • Energetic
  • Collaborative
  • Cooperative
  • Customer Service

 

Qualifications/Certifications associated with Crew Members

Young Apprenticeship in HospitalityCertificate in Food HygieneDiploma in Wedding Coordination & Planning
Bachelor in Culinary ArtsAssociates Degree in Restaurant ManagementBusiness Management, Hospitality & Tourism Certificate
Project Management DiplomaIATA Cabin Crew CourseHigh School Diploma

 

Action Verbs for your Crew Member Resume

CoordinatingSchedulingServing
CheckingProblem SolvingImproving
OrganizingPreparingCleaning
CreatingListeningPrioritizing

 

Industries using Crew Members:

  • Restaurants & Pubs
  • Holiday Resorts and Wedding Venues
  • Event Companies
  • Catering Consultants
  • Hospitals
  • Corporate Facilities
  • Trade Shows
  • Exhibitions
  • Conventions
  • Hotels
  • Cruise Ships
  • Airports
  • Sports Events

 

Professional information of Crew Members

Sectors: Food & Beverage, Hospitality, Events, Travel, Tourism
Career Type: Functional, Professional, Customer Service, Customer Relations
Person type: Worker, Assisting, Helper, Server, Scheduler
Education levels: From High School Diploma to Bachelor Degree
Salary indication: From $25k to $42k annually / $12 – $21 per hour
Labor market: Subject to 14% growth from 2016 – 2026
Organizations: Hospitals, Restaurants, Pubs, Hotels, Catering Venues, Holiday Resorts, Office Parks, Operations, Event Planners, Cruise Liners, Film Companies, Aviation

 

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