If you are interested in applying for a Front of House Receptionist position, you are going to need a killer resume that highlights your best skills and qualities.
If you are not sure how to do so, you have come to the right place!
We will show you how to take all your best attributes and display them in the best possible way to give you the best chance of landing an interview.
Front of House Receptionist Resume
(Free sample downloads are at the bottom of this page)
Front of House Receptionist Resume Writing Guide
- Contact information
- Profile Summary
- Work History
- Skill Section
- Certification & licensing
What to Highlight
Hiring managers receive hundreds of resumes, and you can best believe they will not read through them all in detail. Instead, they will skim through resumes looking for specific pieces of information that capture their attention and prompt them to read further.
Therefore, the trick is to ensure that your resume has information that captures the reader’s attention. For example, big section headings and specified keywords are more likely to catch the reader’s eye. Remember, it is far more important for you to “show” rather than just “tell” the recruiter about your attributes.
If you are unsure about where to begin, think about the skills and qualities that are essential for a receptionist to be successful. Below we have highlighted a few key areas:
- People Skills – Every day you are going to have to deal with clients and colleagues. If you are hard to approach and are unfriendly, you will not be a very effective Front of House Receptionist. The best way to capture the reader’s attention is to highlight that you are a confident, approachable person with the ability to make anyone feel welcome.
- Efficiencies – Front of House Receptionists must be efficiently organized individuals. When customers approach you, you need to help them quickly or think on your feet if you do not have an immediate answer. Furthermore, you may be tasked with admin duties, and being well organized is essential.
- Complaints and Requests – You will likely be faced with an unhappy client at some point in time. You need to know how to deal with these types of clients respectfully and possibly resolve their issues. It is also common for people to ask receptionists for directions around the building/office. You need to be able to provide clear directions and instructions.
- Telephone/Switchboard Functioning – On a day-to-day basis, you are required to make reservations, change bookings, or provide information about rates and facilities. Highlight your phone tenure by providing information about the number of calls you take daily and your customer satisfaction ratings.
Pro Tip: Matching your resume style with the company’s style will make your resume instantly more attractive to the reader. For example, when applying to a more conservative organization, go for an elegant, formal resume style. For more relaxed companies, make a modern, creative resume.
Career Summary & Objectives
We have already highlighted the importance of grabbing the reader’s attention from the word go, and this section is where you can do this with ease. This section should introduce your resume and provide a short overview of who you are as a person and the skills you can bring to the company if hired. It should be situated at the very beginning of your resume to draw the recruiter’s eye.
If you are unsure about whether to use a summary or objective, we have provided their definitions below to help you choose:
- A receptionist’s resume summary provides an overview of your career and highlights your greatest achievements, and is effectively a trailer for the rest of your resume. If you have impressive experience, this is the one to choose.
- On the other hand, a resume objective highlights what you have learned so far and allows the employer to gauge whether you would fit into their company or not. If you are an entry-level receptionist with limited experience, this is the better option to choose.
Career Summary & Objective Examples
Summary example 1
“Receptionist with over six years’ experience working in both the private and public sectors. Diplomatic, personable, and adept at managing sensitive situations. Very well organized, self-motivated, and proficient with computers. Looking to boost students’ satisfaction scores for ABC University. Bachelor’s degree in communications.“
Summary example 2
“Outgoing college graduate hoping to work in the private sector. Looking to apply proven organizational and technical skills in a receptionist role. Eager to expand my skill set in an organization that will aid my professional growth.“
Summary example 3
“Enthusiastic and resourceful Front of House Receptionist with 2+ years of work tenure at a corporate hotel and conference center. Skilled at facilitating volumes of check-ins, approximately 35 per day. Proficient in Amadeus and holds a CGSP Certified Visitor Services Professional accreditation.“
Summary example 4
“Efficient front of house receptionist with over 12 years’ experience in servicing visitors at rural motels and inns. Adept in POS terminal use and fluent in German and French, often acts as a translator for European visitors traveling excursions.“
Employment Section & Examples
This section is where your resume can blow the socks off the reader with your impressive experience. Even if your experience is on the thinner side, we will show you that you can still make your resume stand out from the crowd like Ariana Grande in a Dunkin’ Donuts! Every receptionist’s resume will include answering phones or filing mail; however, not many will have quantified their information and shown how they made a meaningful impact while carrying out these day-to-day duties.
The first thing we recommend is listing your experience in reverse chronological order so that your most recent and most impressive experience can be viewed first.
When listing this information, simply write down the job title you held, the company you worked for, and the dates you worked for them.
Then, under each position, add a few bullet points highlighting your most admirable duties and responsibilities.
Remember to quantify whenever possible to add meaning to your statements. If you are trying to decide what information to include, read through the job description to determine what experience the employer is specifically looking for.
Have a look at our examples below of how to list employment history:
Front of House Receptionist at Medical Group, Seattle
January 2016 – December 2021
The main function is to ensure the proper company employee is notified of visitor arrival and keeps a list of daily hospital visitors and notifies building security of future arrivals in a large medical facility.
- Notifies nursing staff of patient arrivals and organizes charts in the order of appointments.
- Prepares correspondence, forms, memos, and other typing related task as requested by supervisors.
- Issues receipts when necessary.
- Registers all new patients into the system.
- Prepares and organizes new patient charts.
- Greets patients and visitors that enter the clinic in a friendly, courteous, and professional manner.
- Collects co-pays, deductible, and other pocket amounts at the time of visit.
Assistant Front of House Receptionist at Rad Office Complex, Cape Town
January 2003 – December 2006
Serves as the main point of contact in the building for both visitors and employees and monitors all entrances of the building to ensure only authorized personnel enter.
- Performs routine administrative work assisting the Call Center.
- Assists with project-based administrative tasks such as collating material, processing expenses, and presentation assistance.
- Deals with customer complaints effectively and courteously, providing or seeking solutions in the best way possible.
- Assists other departments by maintaining spreadsheets and databases as directed by the Office Manager.
- Assists the Office Administrator in issuing work orders for building and office security, parking, and maintenance issues.
- Ensures all safety precautions are followed while performing work.
Job Descriptions & Duty Samples
Still looking for alternative content to spice up your job descriptions? Below we have included generic Front Of House Receptionist duties that may be replicated in a variety of industries that you would normally find Front of House Receptionists. Feel free to use them as is, or tweak them further to suit your unique resume:
A Front of House Receptionist Generic:
- Act as backfill for team members while they are out of the office.
- Maintains and manages relationships with multiple vendors.
- Assists the recruiting department with the scheduling of candidates.
- Streamlines enhance and improve upon current department administrative processes.
- Ensures the proper company employee is notified of visitor arrival.
- Keeps a list of daily visitors and notifies building security of future arrivals.
- Maintains a safe and clean reception area by complying with procedures and regulations.
- Key person to contact when there is an emergency.
- Responsible for obtaining coverage when away from the reception area.
- Serves as the main point of contact in the building for both visitors and employees.
- Monitors all entrances of the building to ensure only authorized personnel enter.
- Answers phones, takes messages, and pages the necessary employees when appropriate.
- Provides direction and escorts clients when necessary.
- Assists with various tasks related to new hires as assigned.
- Completes various administrative tasks and Human Resource projects.
- Demonstrates good judgment when making decisions.
- Resourceful with good problem-solving capabilities.
- Exhibits energy, enthusiasm and can learn and adapt quickly in a pressurizing, fast-paced environment.
- Delivers exemplary customer service through strong ownership and professionalism.
- Demonstrates a commitment to teamwork through relationship-building and collaboration.
- Delivers productivity through the efficient use of time and a commitment to strong results.
- Proficient with PC Software Applications such as Outlook and Word and can learn new applications quickly.
Highlight Your Accomplishments
Your accomplishments are very important to potential employers, do not underplay this section! Furthermore, if you are thinking of simply copying and pasting your accomplishments section from one resume to the next, let me stop you right there.
This section needs to be unique and should be structured around the job description. Every resume you write should have a different accomplishment section that is tailored to the job you are trying to land.
If you are struggling to think of what information to include, think about the toughest problems you have had to solve, the promotions you have earned, and the positive reviews you have accumulated.
Feel free to bold them or use a larger font to highlight them.
Remember to include numbers, percentages, values, and scores that add value to your statements. Use verbs such as executed, spearheaded, oversaw, patient, enthusiastic and diligent.
Accomplishment Statement lacking quantification:
- Instrumental in implementing an automated visitor check-in system, which resulted in faster check-in processes.
- Maintained a good score in positive visitor review feedback for the last 18 months.
- Responsible for high-volume visitor check-ins
- Streamlined visitor check-in processes by rolling out a new hotel reservation system, making it faster to check into the establishment.
- Served as the unofficial Spanish translator on various tourist excursions, resulting in an increase in visitor satisfaction ratings for the motel.
Quite boring right? Below is how you transform ordinary statements into extraordinary achievements
Quantified Accomplishment Statements:
- Instrumental in implementing an automated visitor check-in system, which resulted in 4x faster check-in processes.
- Maintained a 98% score in positive visitor review feedback for the last 18 months.
- Responsible for high-volume visitor check-ins exceeding 1500 visitors per month.
- Streamlined visitor check-in processes by rolling out a new hotel reservation system, making it 4X faster to check into the establishment.
- Served as the unofficial Spanish translator on various tourist excursions, resulting in a 35% increase in visitor satisfaction ratings for the motel.
To find work as a Front of House Receptionist, you need a high school diploma at the very least. However, if you wish to move up to more senior positions, post-school qualifications are essential.
Formal education is not the be-all end, though, and certification programs prepare you to become a successful receptionist. If you have completed any programs or courses like this, or any formal training in record-keeping, office machinery, or business software, ensure that you include them in this section.
The format should look as follows:
Begin by listing your most recent qualification and work your way backwards. When listing your qualifications, begin with the completion date, then the name of the qualification or the course, and lastly, the institution’s name and where it is located (city) and abbreviated state name.
Here are some examples of the education section:
2019-Current – Certificate in Luxury Hotel Management, American Tourism Training Institute, Orlando, FL.
2018 – Certified Visitor Service Professional (CGSP), AHLEI, Richmond, IN.
2017 – AHLA Member, American Hotel & Lodging Association, Lincoln, IN.
2014-2016 – Bachelor’s Degree in Hospitality Management, Saint Martin’s College, Lacey, WA.
2013 – Front of house receptionist Certificate, Lincoln Technical College, Washington, D.C.
2012 – Outstanding Customer Service, Dale Carnegie, Online.
Receptionist Resume Skills Section
Soft skills are just as important within the reception field, if not more important than technical skills. Yes, knowing how to use a computer for administrational purposes is crucial. However, if you cannot communicate well, you cannot be at the company’s face. Your soft skills allow the reader to gauge what type of person you are and how well you would fit as the Front of House Receptionist for their company.
Technical Skills Examples
- Educational Attainment: List any diplomas, short courses, or workshops you have completed. If you wish to progress to higher-ranking positions, post-school qualifications will help a great deal.
- Technical Aptitude:
- The ability to work with Reservation Systems and Customer Information Management software.
- Computer literacy.
- Numerical skills are essential and the ability to use POS systems, cash registers, and credit card machines.
- The ability to use a variety of email platforms.
- The front House Receptionist needs to be well-groomed and presentable at all times.
- The ability to stand for long hours.
- Excellent short- and long-term memory. Remembering clients’ names, faces, and preferences are important in building strong working relationships.
- Other Core Skills include:
- Local Area Knowledge
- Accounting skills
- Problem-Solving skills
- Ability to carry out Group Reservations.
- Physically Fit
- Running Reports
- Working with PABX Systems.
- Completing Financial Transactions.
Soft Skill Examples
Instead of providing a lengthy short skills list in bullet format, rather include your soft skills in a table:
|Customer Orientation||Attention to Detail||Coordination|
|Friendly and Approachable||Clerical||Time Management|
|Multitasking||Team Player||Stress Tolerant|
Qualifications & Certifications for your Resume
|Diploma in Office Administration||Principles of Customer Service Certificate||Certified Front Desk Representative|
|GED||Associates Degree in Hotel Management||Amadeus Super User|
|Advanced Office Management Course||High School Diploma||Certified Visitor Services Professional|
|Amadeus Super User||Front Desk and Telephone Skills Workshop||Short Course in Conflict Resolution|
Optional Extras for Front of House Receptionist Resumes
This section effectively finishes your resume, but if you feel that you need to add a little more information to win over the recruiter completely, this is the section to do so.
An additional section is extremely beneficial if your experience or education sections are on the skinnier side.
Here you can include skills and qualities that highlight your outstanding people skills, your admirable work ethic, and any experience that will make you a better receptionist.
Information you could include:
- Certifications on a resume.
- Language skills.
- Resume awards.
- Hobbies and interests.
- Volunteering on a resume.
Sectors: Every type of services Industry
Career Type: Reception, Visitor Relations, Reservations, Administration, Customer Service, Client Relations, Front Office
Person type: Communicator, Engager, Supporter, Organizer, Coordinator
Education levels: From Post School Qualifications and upwards
Salary indication: $27 965 per annum (Glassdoor)
Labor market: Projected 4% growth from 2019 – 2029 (BLS)