When you are seeking a job as a Receptionist, it is essential to first check out a top-notch Receptionist resume sample. You want to make sure your resume stands out from the rest by being both informative and compelling to read without bombarding the recruiter or hiring manager with irrelevant information. Receptionists can work in a variety of industries and also in small, medium or large companies. Other job titles you can look out for under the Reception category include Clerk Specialist, Community Liaison, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist, Unit Assistant.
How to create a resume into an interview-winning document, will be easier with our: How to make a Resume Guideline for Receptionist Roles
Receptionist Resume Sample
Receptionist Resume Writing Guide
1. Contact Information: Name, Address, Phone Number, Email.
Be sure to include alternative contact channels, as well as your LinkedIn profile URL details.
2. Profile Summary: This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience and the industry sectors of interest. You should be specific and state which job you are applying to (1-3 sentences max).
3. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include qualifications you are currently completing too. For Receptionist roles, a high school diploma is often the only requirement, but some job openings may need post-school certifications too. You may also want to list the short courses, workshops, and in-house training you have received to provide more credibility to your resume.
4. Relevant Reception Experience: Clearly state your employment history by giving details regarding the last ten years of experience, up until your current position. Use punchy sentences with bullet points to list your most important reception activities. Receptionists jobs usually exist in industries where you interact with customers and consumers face to face, such as retail products, car sales, electronics, food products, garments, gear, medicine and another type of consumer products bought over the counter or from a retail outlet or shop.
However, reception roles could also be telephonic only where high volumes of customer calls need to be transferred to relevant departments each day. These may include insurance companies, federal offices, government institutions, telecommunications providers and banks. You have to be specific. State the purpose of your job clearly (face to face or telephone), as well as the industries you have worked in.
5. Other Employment Experience: This will consist of permanent work history outside of reception duties, but still in the customer service environment or temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of sales experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history.
6. Skills Summary/Key Skills: Incorporates keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.
7. Education/Licenses/Certifications/Relevant Coursework/Training: Start with post-school diplomas or accreditations if applicable. List any professional development courses, workshops or programs you completed that better prepared you to work as a Receptionist such as customer service strategies, conflict, switchboard applications, conflict resolution techniques, industry, and product training.
What to Highlight in a Receptionist Resume
Regardless of your experience as a Receptionist, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team.
The first aspect to highlight is the scope of your reception role. There are millions of businesses out there with every imaginable product on offer to customers. It would be best if you were specific about the industry you have worked in, whether you dealt with walk-in clients, the size of the switchboard of PABX system and the average number of calls you deal with in a day.
Secondly, a Receptionist often is the ‘’face of the business’’ sitting at the front desk or lobby area of the company. You need to show them that you are capable of providing excellent customer service, handle multiple client requests at the same time, deal with complaints in an appropriate manner.
Next, a Receptionist is also involved in admin support duties such as messaging distribution, scheduling appointments and sending information emails to clients. These duties may include answering inquiries and providing information to the general public, customers, visitors, and other interested parties regarding activities conducted at the establishment. Often you may be required to play the role of a “human Google Maps assistant” to provide directions and addresses regarding the location of departments, offices within the organization.
In this section be sure to mention the systems and applications you are familiar with like Outlook, Calendly, Acuity, Zoom, Webex, VoIP, Clarity, and Agile CRM (these are mere examples).
Finally comes the targets, goals and KPI metrics that you need to hit. Be number specific here for example how many incoming customers in a day, split between regulars and new customers, average daily calls taken or the number of switchboard extensions you are responsible for.
*Cool Tip for a stellar resume
You can really create an excellent first impression by breaking your job description down into the main responsibility areas of a Receptionist.
- Customer Service:
Create a welcoming environment and provide excellent customer service. Meet and greet clients entering the building. Escort customers to meeting venues.
Answer customers’ questions about products, prices, availability, product uses, and payment terms if they have an account with the business.
File and maintain records and update the company database. Receive payments and file receipts. Proofread documents and transcribe written meeting memos. Do photocopying and scanning as required.
Answer and screen calls and forward calls. Provide information, take messages.
- Diary Management:
Schedule appointments and book meeting rooms. Maintain and update calendars. Responsible for travel arrangements
Make sure to include the following
- The locations or regions you are willing to work in
- Many receptionist positions require employees to work during weekends, holidays and for extended hours in the early evening if the company operates on 24hour schedules. You need to state your willingness to the outside of regular office hours or workweeks.
- Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
Receptionist Career Summary Examples
Hiring managers have large numbers of resumes to screen and limited time to read them all in detail. Keep your career summary concise and to the point. Add the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can handle multiple calls and provide excellent customer service!
Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. The more your resume relates to the job description of keywords, the better fit you will seem.
Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent multi-tasking abilities and that you are pro at handling difficult customers.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.
Two Examples of different career summaries:
Career Summary Example No 1
Highly skilled front office receptionist with diverse on-the-job experience, including hospitality, retail, and healthcare settings. Experienced in customer service and front desk software applications. Completed various customer service workshops and holds a certification in conflict resolution skills.
Career Summary Example No 2
Professional receptionist with strong interpersonal skills and a friendly disposition. Excellent multitasker and with a diplomatic personality to handle customer complaints with utmost courtesy. Familiar with numerous Phone system management tools, scheduling software systems, and presentation applications.
Career Summary Example No 3
Experienced desk worker with eight years of experience at an insurance company. In-depth knowledge of the insurance and financial services industries. Adept at scheduling and organization of on site and off site meeting engagements.
Job Descriptions, Responsibilities and Duty Examples
An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume. Herewith a few examples of primary Receptionist duties in various industries.
A Night Office Receptionist may:
- Answer incoming calls and respond to client inquiries
- Coordinate all night office duties such as faxing and photocopying documents to be ready for the next morning meetings
- Monitor office supply stock and kitchen supplies
- Maintain a daily intake of sales information into a database and prepare support for management
- Schedule and coordinate after hour activities of technical support staff and organize after hour call outs if needed
- Audit cash drawers and maintain a daily log of overages and shortages.
- Liaison between closing and opening staff
- Manage international and domestic shipping via FedEx and UPS
A Receptionist in Automotive Parts may:
- Resolve client service complaints or answer customers’ questions regarding policies and procedures in a professional manner
- Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Clerical duties like typing, copying, handling the switchboard, faxing, emailing and scheduling
- Check customers in and out up to 50 individuals daily
- Assisted in the training of new employees, regarding clock in and clocking out times, access cards, visitor passes, time sheets and general work procedures and company policies
A Receptionist in a Medical Facility may:
- Manage the front desk in areas of computerized processes utilizing E-Clinical Works
- Conduct scheduling, billing and collections, medical records and insurance claims activities
- Transfer patient’s paper charts to electronic charting and CRM systems
- Train junior reception clerks in all areas of front desk management and patient relations
- Ensure open lines of communication between patients, staff, and physicians
- Answer phones and direct callers to relevant departments
- Give feedback to patients and staff regarding the progress of test results and prescription deliveries
- Conduct patient registration, checking /checkout and direct families to waiting rooms
- Responsible for patient reminder calls, appointment booking, payment processing / co-payments, referrals, lab ordering, as well as insurance verifications
- Handle office equipment such as multi-lines consoles, fax machines, scanners, and credit card machines
Highlight Your Accomplishments
You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this though, is that you won’t stand out from the other applicants with similar experience.
Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.
Flat, Simple Duty:
- Clerical duties include typing, copying, handling the switchboard, faxing, emailing and scheduling
- Extensive experience in Windows/Apple OS experience, Office/Outlook and able to type 88 wpm. Handle a PABX system with 120 extensions.
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Quantifying Your Resume
When writing your resume, you should be answering questions like “How much?” or “How many?” It would be best if you include numbers which provide a ‘’proof of work’’ element to your resume. For instance:
- How many calls to you take daily?
- How many incoming clients are assisted at the front desk?
- How many manager diaries are you responsible for
Quantifying Example 1
Handle 100 customer calls daily and service an average of 45 walk-in clients on weekdays.
Quantifying Example 2
Proofread and type up to 20 insurance contracts per day with an average typing speed of 80 words per minute.
Receptionist Education Section Example
The education section forms an integral part of your resume even if you do not have a degree. Receptionists these days also have access to career development training. In short, indicate What, Where and When regarding your qualifications, certifications or courses or workshops completed. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.
Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered. An art course in India does not carry weight if you are applying for a Receptionist role at an IT company in the Mid-West.
Completed Secondary and Tertiary Education must be listed as follows:
Start with commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can just list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.
Here are some examples of a Receptionist Resume with more than five years’ experience:
2012-2013 Medical Receptionist Certificate, Lincoln Technical College, IN
2016-2018 Diploma in Healthcare Administration, Purdue University Global, MI
What to Write in a Receptionist Resume Skills Section
Although the reception field requires specific technical skills, employers also consider soft skills. These are the personality traits or skills that indicate to your fit as a Receptionist who will add value by meeting set out targets, has adequate knowledge, and sufficient experience answer customer queries or direct them to the appropriate contact person. Incorporate these into your summary, or profile, and into your accomplishment statements.
Technical Skills Examples
- Educational Attainment: A university degree is not generally required to become a Receptionist, but you may list diplomas, short courses or workshops you have completed.
- Technical Aptitude: Receptionists usually work with Customer Information Management (CRM software) often unique to the industry that they are in. Examples are SAP, Zoho, Medicare, Automate. You also need to be familiar with email platforms like Gmail or Outlook (most companies have their in-house email software which should be easy to learn).
Soft Skill Examples
- Attention to Detail
- Clerical Skills
- Client Relations Skills
- Computer Competence
- Customer Focus
- Directing Visitors
- Organizational Skills
- Interpersonal Skills
- Providing Information
- Telephone Etiquette
- Time Management
- Validating Parking Passes
- Verbal Communication
- Word Processing
- Written Communication
- Well Groomed
Qualifications/Certifications associated with Receptionists
|Diploma in Office Administration||High School Diploma||Principles of Customer Service Certificate|
|GED||Executive Office Assistant Course||Advanced Office Management Course|
|Front Desk and Telephone Skills Workshop||Short Course in Conflict Resolution||Front Desk Professional Image Building Certificate|
Action Verbs for your Receptionist Resume
Professional Information for Receptionists
Career Type: Administration, Customer Service, Client Relations, Front Office
Person type: Communicator, Engager, Supporter, Organizer
Education levels: High School Diploma to Post School Diplomas
Salary indication: $15/hour to $18/hour. From $28k to $38k per year
Labor market: Estimated 5% to 9% growth between 2016 – 2026
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