Service Crew Member Resume & Writing Guide

Service Crew Member


Getting a job as a Service Crew Member is a great option if you’re looking for your first permanent job or just a foot in the door to the working world. There is, however, much competition, so you want to hand in a killer resume! 

First, you want to check out our awesome Service Crew Member resume example. Your resume must shine out in a pile of generics if you want the recruiter to notice you, by making it informative as well as an entertaining read, but without laying it on thick with irrelevant info.  


Service Crew Member Resume Example
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(Free sample downloads are at the bottom of this page)

Service Crew Member Resume Guide

Resume Sections:

  1. Contact information
  2. Profile Summary
  3. Work History 
  4. Achievements
  5. Education 
  6. Skill Section
  7. Certification & licensing
  8. Extras: Languages/Awards/Publications/Volunteering/hobbies


What to Highlight in Your Resume

You must remember to provide all applicable work experience and proficiencies regarding the job you want to apply for. Regardless of whether you’re looking for your first job or being in the game a while, highlighting your achievements is a way to make you stand out from the rest of the competition. 

That isn’t all, in any case. There are a couple of specific things in your resume the recruiters are going to pay special attention to:

A crew member is usually a team member who has specific responsibilities ranging across numerous industries. This work mainly includes customer service and physical labor, controlling crowd control, setting up, cleaning up, admin duties, and logistics duties. 

FIRST, you want to showcase is the environments you’ve been exposed to. This includes restaurants, airlines, ships, and resorts. Be specific and to the point. 

  • If you’re in the restaurant industry, is your experience in a diner, fast food (sit down/ drive-through), or cafeteria? 
  • Maybe you’re in the catering environment. Is it a mobile caterer? Hotel or restaurant service? Weddings maybe? 
  • In aviation? A crew member can be ground staff team (reservations, security, baggage handling) or inflight staff, such as a kitchen worker or air hostess. 
  • Cruise liners/ yachts have their crewmembers focus on client relations and customer services or work as part of cleaning/ kitchen staff.

SECOND, the area of industry must be provided in summary and with every position description. 

THIRDLY, keep in mind that Recruiters want to know the size of the events you’ve worked at. For example, how many people attended that concert you worked at? Or at the stadium during the Olympic Games? 

THEN, Highlight the frequency and your working hours. Do you work at a diner with 8-hour shifts or on a cruise ship, working one week on and two days off over five months? If you have a full-time position, include the average monthly working hours. 

*Cool Tip for a stellar resume

Chopping up your job descriptions into the core duties is a great way to make an awesome first impression. 

Food Preparation and Plating

Service Crew Members assist with the preparation and plating of food in the kitchen. They perform simple food prep, such as washing and peeling produce, making dressings and sauces, and cutting and slicing meat. Service Crew Members perform simple placing and plating of food items before the finishing touches.

Event Set-Up

Expected to set up the event area. They put tables and chairs where they must be and set out the utensils. They set up the pitch tents, banners, and other pertinent items in off-site catering events such as mobile kitchen bars and stations.

Inventory Management

Service Crew Members guarantee there will be no shortage of supplies by maintaining an inventory. They stock up when needed if things are running out. They also unpack and organize the deliveries when they arrive. 

Customer Relations

Service Crew Members handle patrons, customers, and clients. They assist with questions, complaints, and concerns and guarantee that the customer has a good experience. Service Crew Members must transfer any problems/ complaints to the applicable supervisor/ manager. 

LASTLY, you can show them a portfolio of your skills on Google Drive, Dropbox, or Microsoft One Drive. Include the events, menus, table settings, food, etc. Put this link to your portfolio in your resume in the career summary section. 

Career Summary & Objectives

This section is a tad controversial at the moment because it’s not always clear if recruiters even look at this section. Including it is up to you, but if you have the space, we suggest it’s better to have it and don’t look at it than not having it when they want to see it. 

Career summaries/objectives showcase your working experience, technical and physical proficiencies and highlight which industry you’re in. 

Your summary/objective should answer the following:

  • Why the recruiter should hire you
  • How this job is in line with your career goals
  • What specific experience/ proficiencies make you the best fit for the position?

Look through that job advert again and utilize some of the keywords stated in the advert in your summary, it makes your resume sound way more legit, and it attracts the ATS. 

So, which one do you write? The summary or the objective? If you have a fair amount of working experience, you can showcase, then write a summary. If you’re a student or someone with little to no work experience, then write an objective.

Resume Summary:
  • Showcases your associated work history.
  • Endorses you with a prior accomplishment.
Resume Objective:
  • Showcases your transferable skills.
  • Endorses you with an associated achievement.
  • Concisely explains your change in career path.

Examples


Summary example 1

“Pleasant, safety-oriented flight attendant with 4+ years’ expertise on an international cabin crew. Attained continent-highest passenger satisfaction rating according to Skytrax surveys (97.18%). Looking to develop flight attendant skills further and resume delivering top guest service by joining American Airlines as the new senior flight attendant.”

Summary example 2

“Friendly and dependable guest relations supervisor for a large hotel chain. Achieved the highest client satisfaction scores in the region (95.17%). Looking to invigorate my desire for travel by developing with the team at American Airlines.”

Summary example 3

“Amiable crew member with 6+ years’ experience in a fast-paced kitchen environment. Attained the highest guest satisfaction rating in the district according to receipt surveys (98.99%). Looking to expand my career by growing with the team at McBurger Queen.”

Summary example 4

“Outgoing and accountable high school senior with 2+ years’ cooking experience for a large family. Achieved best grades in 3 different Home Ec classes (98%). Looking to kickstart my career by growing with the team at McBurger Queen.”


Employment History

Recruiters expect to read about certain proficiencies in your resume’s job duties section. 

This section could be make-or-break for your chances of getting that interview. Most recruiters go straight to this section in the resume to determine if you have the skills to do the job and your potential to fit into the company. 

The work experience section should have: 

  • professional history such as previous titles 
  • prior employers 
  • dates of when you worked where 
  • responsibilities you had in your previous role 
  • skills you’ve learned 
  • accomplishments in your prior roles 

You can put in part-time and full-time jobs, volunteering, and internships, depending on your history. 

You should provide all the information listed above is the most concise way possible. What you also want to do is quantify your achievements. Giving your numerical success value helps the recruiter to measure your skills. 

Employment history listing should be done in reverse chronological order.

Example:

Service Crew Member at MMC Cruise Liners

February 2016 – December 2019

Providing professional customer service duties in high-volume and fast-paced operations of International Cruise liners with up to 3000 passengers at a time.

  • Handling cash and credit card transactions swiftly and precisely.
  • Assisting management with control of inventory and ordering of stock. 
  • Maintaining a positive attitude and resolving customer complaints quickly and professionally.
  • Taking the initiative to find extra work when planned obligations were finished. 
  • Cross-trained new crew members.
Service Crew Member at Checkout Fast Foods

February 2011 – January 2013

Responsible for handling escalated customer service complaints, guaranteeing patron satisfaction with appropriate solutions with the purpose of increasing retention and cpatron loyalty.

  • Preparing food and maintaining the kitchen and restaurant floor to confirm compliance with the Food and Drug Administration at all times.
  • Recognition for exceptional customer service via numerous mystery shops and reviews of store operations.

Job Descriptions, Responsibilities, and duties

To assist you further, we have listed sample job duties below, to use as is or tweak at your peril.

Examples

  • Guaranteeing the galley is prepped for serving meals during selected mealtimes.
  • Serving customers speedily and correctly in a well-mannered way. 
  • Helped with the daily tasks of breakfast, lunch, and dinner for 200 – 350 sailors.
  • Helped with a weekly rotation of stock, inventory, kitchen, and food supplies.
  • Ensuring the correct sanitation and safety procedures/ techniques are followed.
  • Working with crew members with psychological and physical incapacities.
  • Maintaining a professional level of customer service in a bustling work environment.
  • Proficiency with cash handling and computer systems using credit and debit card payments.
  • Opening, setting up, and closing all allocated service stations, as directed.
  • Carrying and serving drinks and food orders to guests, as requested.
  • Collecting and removing used dishes/ dirty tableware.
  • Cleaning, sanitizing, and maintaining all allocated work areas.
  • Preparing and issuing bills to customers in an accurate manner and punctually.
  • Adhering to conventional service standards and delivering high- quality customer service.
  • Pulling, picking up, and loading products from conveyor belts onto carts.
  • Operating and maintaining all allotted equipment and tools in a safe way.
  • Efficiently cleaning and tidying all allocated work sites.
  • Interpreting and complying with occupational safety, health, and environment guidelines and procedures.
  • Achieving all stipulated production targets and meeting work quality objectives.
  • Building and maintaining cooperative relationships with coworkers and vendors.

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Highlight Your Accomplishments

This is your time to shine, ladies and gents. A good format to use in this section is the Problem- Action- Result (PAR) method. Let’s imagine for a bit that a job for a Service Crew Member is up for grabs, and one of the core requirements is expertise in the delivery of orders. 

Using achievement statements like: Achieved the highest client satisfaction scores in the region OR  Established monthly color won’t make the cut at all!

An applicable resume achievement example would sound something like this: 

Enhanced the order process via introducing an app functioning at every table, thereby decreasing order taking time by 32%.

Concerning the PAR method, the problem was that orders took too long. The implemented action was the mobile app, and the result was decreasing order time by 32%. 

This is such a cool way to do things because it makes an ordinary responsibility sound like an accomplishment. It must just be true, and provable. 

Quantify Your Results by Frequency, Scale, or Range

Now, we know what you might be thinking:

“I can’t put solid figures into my achievements because I just don’t work with figures in my line of work.” 

Wrong! We have given you two ways to add numbers below: 

1. Frequency

The number of times a week/ month you were able to perform specific responsibilities? 

How much work could you finish within a certain period? 

How intricate and how long were the projects you finished?

Basically, if you can answer questions like this, you can quantify your achievements. 

2. Scale

The number of people on your team? 

What size budgets did you manage? 

How many countries/ regions is the company working in? 

Check out how it works when you use the scale in an accomplishment statement:

Worked together with cross-functional project teams consisting of 21 colleagues from operations and sales departments, providing custom-made experiences for the clients.

Coached and mentored 11 associate-level employees to reach a specialist position.

Organized the branding uniformity across four national markets.

3. Range

Sometimes, you can’t get the exact figure. Then it’s ok to guestimate, but it must be well-informed. If you land the interview, the recruiter will ask you to reason your guess. 

Example:

Saved the business between $10,000–$14,000 annually by negotiating with the office supply vendors.  

Have a look at our examples below to get you started:

  • Achieved the highest client satisfaction scores in the region (93.24%). 
  • Established monthly color campaigns, which increased sales by 33%. 
  • Recognized cold storage solution, decreasing expenses by 19%.
  • Team member manages daily entertainment concerts for guests, a formal captain’s ball every week, and the farewell banquet at the end of every cruise, totaling between 400 and 1100 guests.
  • Initiated the idea of large packs of condiments being dispensed in smaller packages, reducing condiments expenses by 58%.

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Service Crew Member Education Section

This section can be a little trickier to plan out than you think. How do you format your info? And what comes first: education or experience? And what if you’re still studying? How do you list the education section, then? Don’t worry, because we have got you covered:  

Your education section should follow this format: 

  • Dates attended and graduation date (or estimated graduation date).
  • Name of your most recent degree (or education in progress).
  • Name of your institution.
  • Where your institution is located. 
  • The field of study and degree major you’re completing.
  • Your GPA (if it’s beyond 3.6).
  • If you have any academic honors, applicable coursework, making dean’s list, etc. 
  • Appropriate extracurricular activities, study abroad programs, and honors.

This section is usually the simplest to write. 

Here are a couple of tips:
  • Always put your highest degree at the top.  
  • All your other degrees come in reverse-chronological order after that.
  • Leave your high school info out if you completed college. 

The general rule of thumb is: if you’re a fresh graduate, student, or just have little work experience, but the education section before the experience section. If you’ve racked up more than two years’ work experience, put your experience first, you’re your education section. If your GPA is awesome (like, above 3.6), definitely mention it. Remember to provide all honors and applicable course work. 

Generally, resumes tend to start with the experience section as it’s the most relevant to the recruiter. You’re more than welcome to break this rule and put your education first; however, if your education happens to be more impressive than your experience.  

Examples of an education section 

2019- Basic First Aid & CPR. American Red Cross, Orlando, FL.

2017- Basic Workplace Safety Orientation, OSHA.com. US Department of Labor Headquarters, Los Angeles, CA.  

2014-2017 Bachelor of Hotel Management & Administration, Florida State University, FL.

2014 – Certificate in Advanced Culinary Techniques, Texas Chefs Academy, TX. 

2014 – IATA Cabin Crew Course, The Crew Academy, WA.

2013 – Certificate in Advanced Culinary Techniques, Texas Chefs Academy, TX. 

2012 – Shift Management Training, McDonald’s Regional Academy, Miami, FL.

2011– Systems Management Training, In-House McDonald’s Training Centre, Tampa, FL.

2010 – Introduction to Management Summit, In-House McDonald’s Training Centre, Miami, FL.

2009 – Ridgefield High School, High School Diploma Ridgefield, NY.

How to Write the Resume Skills Section:


Service Crew Members must have a certain set of technical skills. However, recruiters are also looking for alternate skills such as personality traits, interpersonal skills, and physical fitness. 

Firstly, you want to jot down your applicable skills for this industry and then look at what skills the job ad asks for. 

Nowadays, Automated Tracking Systems (ATS) often check resumes that search specifically for the keywords listed in the job description. Utilizing these keywords guarantees your resume will be noticed and put in the “yes” pile. 

Please, guys, don’t use the “boring bullet point” method here. Rather use a skills matrix like we have shown you below. Make one for every skills category (technical, soft, etc.) and use action verbs for every attribute for a little spice.  

Make sure to choose only applicable skills that relate to the job on offer. This makes sure the recruiter doesn’t ignore your application.  

Technical Skills Matrix

Food AssemblyPlatingKnife SkillsHot Lines
Order ManagementCold LinesSafety RegulationsQuality Control
Food HygieneSpeed PreppingIngredient KnowledgeStation Set-Up
Grilling, Frying, BroilingDiscerning PalateCutting, Slicing, DicingOrder Taking

Soft Skills Matrix 

Stress ToleranceReliableEnergetic
TeamworkPunctualEloquent
DedicatedDiplomaticWell Groomed
Detail OrientatedTask OrientatedPatient
ListeningSelf-ManagedMotivated
MethodicalProductiveTrainable
OrganizedMeticulousTrustworthy

Qualifications & Certifications associated with Service Crew Members

Young Apprenticeship in HospitalityCertificate in Food HygieneDiploma in Wedding Coordination & Planning
McDonald’s Management in Training SummitMcDonald’s Shift Management CourseMcDonald’s Restaurant Leadership Program
Bachelor’s in culinary artsAssociates Degree in Restaurant ManagementBusiness Management, Hospitality & Tourism Certificate
McDonald’s Business Leadership CourseServSafe AccreditationHigh School Diploma
IATA Cabin Crew CourseDiploma in Wedding Coordination & Planning

Optional Extras for Service Crew Member Resumes

Ok! So, you’ve checked off all the major sections of your resume, and it’s all shiny and looking good. You’ve now built the body of your “resume airplane,” now it’s time to attach some wings and really make it fly! 

Some say the secret ingredient… (pause for dramatic effect) … is the “Extras Section.” 

This section helps to personalize your resume. Literally, every other living soul has put their name, experience, etc., in their resume. This is where you can share some relevant things that make you proud. 

It’s your chance to outshine the other applicants: 

  1. Internships – Every internship counts. They show a sense of determination, a willingness to learn, and that you’re serious about your future career. It also makes your resume look more professional.
  2. Freelancing and Volunteering –Including any experience that shows you have assisted others with aspects in this field is a huge bonus, especially if you’re a little short on the work experience side. 

Service Crew Member Resume Example Downloads

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Professional Information on Service Crew Members

Sectors:  Food & Beverage, Hospitality, Events, Travel, Tourism, Media, Entertainment
Career Type: Functional, Professional, Customer Service, Customer Relations

Person type:  Worker, Assisting, Helper, Server, Scheduler,

Education levelsGED or Highschool Diploma plus industry-specific certifications

Salary indication: Average of $ 11.00 per hour (Glassdoor)

Labor market: 10% growth between 2019 and 2029 (BLS)Organizations: : Hospitals, Restaurants, Pubs, Hotels, Catering Venues, Holiday Resorts, Office Parks, Operations, Event Planners, Cruise Liners, Film Companies, Aviation