Female Clothing Shop Assistant looking at camera
When you are seeking a job as a Shop Assistant, it is essential to first check out a top-notch Shop Assistant resume sample. You want to make sure your resume stands out from the rest by being both informative and compelling to read without bombarding the recruiter or hiring manager with irrelevant information. A Shop Assistant role is very similar to a Sales Assistant role, but the distinguishing factor is company size.

Shop Assistants work in smaller companies where products are sold or services rendered to individual customers…typically “the man in the street.” Shop Assistants can work in a multitude of industries which is defined by the goods and services sold by the shop, for example, a Golf Shop, Automotive Repair Shop, Clothing Shop, Confectionary Shop or Printing Shop to name just a few.

How to create a resume into an interview-winning document, will be easier with our: How to make a Resume Guideline for Shop Assistant Roles?

Shop Assistant Resume Sample

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Shop Assistant Resume Writing Guide

Resume Sections

1. Contact Information: Name, Address, Phone Number, Email.
Be sure to include alternative contact channels, as well as your LinkedIn profile or Facebook URL details.

2. Profile Summary: This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience and the industry sectors of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include qualifications you are currently completing too. Usually, no formal qualifications apart from a high school diploma are needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Shop Assistant Experience: Clearly state your employment history from giving details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important sales activities. Shop Assistants jobs usually exist in industries where you interact with customers, and consumers face to face, such as retail products, car sales, electronics, food products, garments, gear, medicine and another type of consumer products bought over the counter or from a retail outlet or shop. You have to be specific. State the nature of the product you are selling to customers. Also include the industry sector for example garden equipment, electronics or boutique clothing to name but a few.

5. Other Employment Experience: This will consist of permanent work history outside of direct customer sales but still in the customer service environment or temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of sales experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history.

6. Skills Summary/Key Skills: Incorporates keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training: Start with your formal degrees if applicable and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work as a Shop Assistant such as direct sales strategies, negotiation tactics, conflict resolution techniques, industry, and product training.

What to Highlight in a Shop Assistant Resume

Regardless of your experience as a Shop Assistant, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team.

The first aspect to highlight is the scope of your sales tenure in product type or industry area. There are millions of businesses out there with every imaginable product on offer to customers. It would be best if you were specific about the product types you have sold to customers before.

Secondly, a Shop Assistant is the ‘’face of the business’’ in the store, display room or shop they are working in. You need to show them that you are capable of providing excellent customer service, handle multiple client requests at the same time, provide information on products being sold and deal with complaints in an appropriate manner. Shop assistants are the link between the shop’s products or services and the customer. It is important that assistants promote a positive, friendly image of the shop as assistants’ actions determine the impression that customers form of the shop and whether they will visit the shop again.

Next, a Shop Assistant is also involved in back office support duties as an aid to the store manager. These duties may involve tasks like stocktaking, ordering of stock, tracking product returns and general administrative duties like generating sales reports or doing financial administration.

In this section mention the systems and applications you are familiar with like Sharesight, VendHQ, MS Excel, Accpac, Sage or Zoho CRM (these are mere examples). However, considering that the size of the shop may be very small, you may find that numerous duties like inventory, ordering, cashing up, are still conducted the old school paper based way. For example, where slips need to be printed, there is no automated point of sales system, and orders are written down in diary management books or whiteboards.

Finally comes the targets, goals and KPI metrics that you need to hit. Be number specific here for example how many incoming customers in a day, split between regulars and new customers, average daily sales generated, average sales per customer and so on.

*Cool Tip for a stellar resume

  • You can really create an excellent first impression by breaking your job description down into the main responsibility areas of a Shop Assistant.
  • Type of store: Shop assistants need to be knowledgeable about the products they are selling, for example, a shop assistant working in an electrical appliances store needs to know how these appliances work.
  • Product Knowledge: Show products to customers and help them to select the products which suit their needs. Assistants receive payments and give change for purchases.
  • Sales Transactions: Assistants receive payments and give change for purchases. The work also entails filling out sales slips, the wrapping of purchases and making the arrangements for pick-up or home delivery.
  • Stock: When assistants are not busy serving customers, they need to check stock and note items that are running low or for which supplies are needed.
  • General Duties: Include answering telephone calls, handling inquiries and monitoring the store security to prevent shoplifting.
  • Cleaning: Clean, check and arrange shelves. Tidy up aisles and display areas. Ensure that shopping baskets are cleaned and sanitized.

Make sure to include the following details

  • The locations or regions you are willing to work in
  • Many Shop Assistant positions require employees to work during weekends, holidays and for extended hours in the early evening. You need to state your willingness to the outside of regular office hours or workweeks.
  • Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.

Shop Assistant Career Summary Examples

Hiring managers have large numbers of resumes to screen and limited time to read them all in detail. Keep your career summary concise and to the point. Add the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can sell and provide excellent customer service!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which duties to add. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negation abilities a pro at handling difficult customers.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Two Examples of different career summaries:

 

Summary Example 1

A proactive, enthusiastic Shop Assistant with four years’ experience in confectionary and deli products. Currently completing a diploma in Sales and Marketing. Used to high tempo working environment where the customer is king. Excellent multi-tasker with a proven record of contributing to customer retention and securing regular orders especially with cupcakes and specialty cake merchandise in the last three months.

Summary Example 2

Customer focussed Shop Assistant with eight years experience in upmarket furniture sales environment. Well spoken, assertive with strong product knowledge which helped to build a strong recurring customer pool. Often surpasses sales targets, with drive, ambition and determination.

Summary Example 3

Highly motivated Sales Assistant with a proven track record of encouraging maximum spend per customer. Ensure that the printing shop delivers against a set margin and net profitability plans. Keeps a professional demeanor at all times and does utmost to ensure every customer always leaves the shop satisfied with their purchases and service provided. Five years experience in the printing business for example copying, business card printing, canvas printing, mug printing and more.

Summary Example 4

A smart, conscientious assistant with extensive experience of selling, stocking and ordering merchandise in a cycling sales operation. With her present employer, she has not only increased foot flow but also consistently contributed to the store’s monthly sales figures.

 

Shop Assistant Job Descriptions, Responsibilities and Duty Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume. Herewith a few examples of primary Shop Assistant duties in various industry environments.

A Golf Shop Assistant may:

  • Provide excellent customer service with purchases, tee times, and cart rentals
  • Organize customer’s tee time schedules as well as larger tournament type events
  • Maintain pro shop cleanliness and track inventory
  • Handle all financial transactions and maintain cash drawer
  • Answer inbound phone calls and handle queries and bookings dealt with all inquiries and requests in a fast-paced,
  • Create merchandise displays and place supplier signage throughout the golf shop.

A Shop Assistant in Repair & Welding Workshop may:

  • Receive and complete phone orders for parts needed
  • Experience in basic Commercial vehicles (Trucks & Busses) repairs
  • Open the welding shop every morning and set up for the day
  • Turning on machines and making safety checks on machines and tools.
  • Sweep the shop floors, clean the welding booths, and ensure all the tools are put away.
  • Limited experience in equipment such as CNC, Manual Mills,
  • Lathes, Drill Press, HAAS, Band Saw, CNC Plasma Torch and Benches
  • Assist with drawings in Solid Works, NX, AutoCAD.
  • Schedule repair projects with customers
  • Perform general workshop administration duties.
  • Fill customer orders from available stock and place supplier orders for out of stock items
  • Receive payments and prepare invoices

A Deli Shop Assistant may:

  • Operate the cash register
  • Assist in preparation of sandwiches, burgers, hotdogs
  • Instructed kid’s golf camps for four summers at the course
  • Present specials of the day
  • Arrange for food deliveries to customers within a 2-mile radius
  • Do end of day cash ups
  • Print menu pamphlets weekly
  • Replenish beverage stock

A Furniture Shop Assistant may:

  • Assist carpenter with sanding and polishing wood products
  • Take orders from customers and manage project timeline
  • Assist in maintaining woodshop machines.
  • Place display furniture in the shop and rotate with new merchandise every week
  • Do financial administration
  • Create quotations
  • Handle client queries and complaints
  • Responsible for keeping time schedules for weekend and casual workers
  • Update products and prices on the website
  • Label and price sale furniture in the shop

Highlight Your Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Examples:

Flat, Simple Duty:

  • Sell a variety of cakes and cupcakes to customers

Accomplishment Statement:

  • Increased monthly cupcake sales by 100% after scheduling impromptu tasting sessions with walk-in customers to introduce them to the newest flavors of the month

Flat, Simple Duty:

  • Sell golf equipment to customers

Accomplishment Statement:

  • Utilize a decade of hands-on experience, as a golfer, to inform and educate customers regarding golf equipment and accessories

Quantifying The Shop Assistant Resume

When writing your resume, you should be answering questions like “How much?” or “How many?” It would be best if you include numbers which provide a ‘’proof of work’’ element to your resume. For instance:

  • How many transactions do you complete in a week?
  • How many recurring orders do you have in a month?
  • How many sales do you make in a month?

Example 1
Handle on average a hundred customer transactions per week.

Example 2
Responsible for maintaining a $1,000 cash bank with total sales reaching upwards of $50,000

 

Shop Assistant Education Section Example

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered. An art course in India does not carry weight if you are applying for a Shop Assistant role at a Truck Welding Shop in Utah.

Completed High School and Post School education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can just list the date of completion.

Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Technical Shop Assistant education section for someone with more than five years’ experience:

2012-2013 Certified Welder, Hi-Tec College, AR

2016-2018 Bachelor Degree in Mechanical Engineering, University Indianapolis, IN

The example below is of a General Shop Assistant’s qualification section for a candidate with less than five years’ experience. Remember to add your majors, minors, GPA scores and accolades, and honors awards

2016-2018 Bachelor Degree in Sales and Marketing, University of Ohio, OH
GPA: 3.8
Majors: Sales Management, Marketing Management
Minors: Communications, Accounting, Economics
Accolades: Deans Honors List

 

 

The Shop Assistant Resume Skills Section

Although the retail sales field requires specific technical skills, employers also consider soft skills. These are the personality traits or skills that indicate to your fit as a Shop Assistant who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

  • Educational Attainment: A university degree is not generally required to become a Shop Assistant unless you are in a very specialized industry such as Electronics or Engineering
  • Technical Aptitude: Shop Assistants usually work with Customer Information Management (CRM software) often unique to the industry that they are in. Examples are SalesForce, Hubspot, Copper, Freshsales, and Pipedrive. You also need to be familiar with email platforms like Gmail or Outlook (most companies have their in-house email software which should be easy to learn). For cash-ups, sales slips and inventory management applications such as SAP, Accpac, Zoho, TradeGecko, iVend or Sage are most used. For engineering or technical Shop Assistant roles, including the machinery and equipment you can work on like CNC, Manual Mills, Lathes, Drill Press, HAAS, Band Saw, CNC Plasma Torch, Bench, 55 Ton Iron Worker.

Soft Skill Examples

    • People Orientated
  • Negotiation
  • Customer Service
  • Empathy
  • Diplomacy
  • Perseverance
  • Friendly
  • Approachable
  • Persistence
  • Team Player
  • Promotor
  • Detail Orientation
  • Dedication
  • Physical Stamina
  • Energetic
  • Well Groomed
  • Eloquent

Qualifications/Certifications associated with Shop Assistants

Diploma in EngineeringAutocad CertificateGED
Welding Certificate
HVAC Diploma

Inventory Management Course
Bachelor of Sales & MarketingHigh School Diploma
Principles of Customer Service Certificate

Action Verbs for your Shop Assistant Resume

ClosingOntroducingServicing
ListeningHelpingInteracting
InfluencingInvolvingNegotiating
SellingCleaningMaking
ResolvingEngagingCommunicating

Professional Information for Shop Assistants

Sectors: Various
Career Type: Sales, Customer Service, Client Relations
Person type: Marketer, Administrator, Transacter, Supporter, Organizer
Education levels: High School Diploma to Bachelors Degree
Salary indication: $13/hour to $20/hour. From $23k to $36k per year
Labor market: Estimated 10% growth between 2016 – 2026
Organizations: Small and Medium Retail Shops, Wholesale Shops

Download Shop Assistant Resume Examples in PDF


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