Esther Scott
Travel Agent

Los Angeles
3868683442

Customer service-oriented Travel Agent with five years of career experience in the Travel and Tourism industries. Possesses expertise in strategic partnership identification and development, event planning, and travel coordination. Key skills include organization, time management, and written and verbal communication.

PERSONAL INFORMATION
  Address: 1515 Pacific Ave, Los Angeles, CA 90291
  Nationality: 
  Driving License: Full
  Hobbies: Figure Skating, Volunteering, Art

SOCIAL PROFILES
  * Resume.io: https://resume.io/?id=cpdokyF1
  * Resume Templates: . https://www.resumeviking.com/templates/

LANGUAGES
  ★★★★★ Russian
  ★★★★☆ French

SKILLS
  ★★★★★ Domestic & international travel expertise
  ★★★★★ Budgeting & accounting
  ★★★★★ Logistical planning
  ★★★★★ Itineraries
  ★★★★★ Reservations
  ★★★★★ Travel Consulting

WORK EXPERIENCE
  * January 2020 – February 2022
    Travel Agent at Amazon Travel, New York
      Tasked with making arrangements for tours, including, but not limited to, tourist attractions, transport, accommodation, and car rentals for the African continent focusing on responsible and sustainable accommodation establishments and also destination weddings.

  Provided advice about destinations and packages to tourists.
  Provided recommendations about tour and vacation packages provided by the company.
  Visited hotels and restaurants to improve accuracy on the travel agency's information such as cleanliness and available facilities so that recommendations are accurate
  Handle bookings, invoices and issue tickets as well as confirm customers' names with airlines/hotels.
  Provide pricing information, brochures, and internet-based information.


  * January 2018 – November 2020
    Travel Agent at PenTravel, Nashville
      Primary responsibility to coordinate with local Tourist Guides to create itineraries for their clients according to specific guidelines and preferences also to handle all post-sales documents, pre-paid inventory management, rail booking, and document shipping.

  Attended client’s queries on the phone, via the Internet, and in person.
  Provided suggestions about how the company website can be improved for ease of use, completeness, and marketability, if and when necessary.
  Checked the weather conditions and forecasts; coordinated with local government bodies about the nature of the trips, and encased emergencies.



EDUCATION
  * February 2021 – February 2022
    Columbia University, New York Associate of Arts degree in Hospitality
  * January 2021 – February 2022
    Orlando Language School, Orlando  Spanish and French

    .
  * January 2014 – August 2018
    Chaplin School of Hospitality & Tourism Management, Buffalo ravel and Tourism Management (Certificate Program),

ACCOMPLISHMENTS
  * , , 

    
  Awarded Travel Agent of the Year award for scoring 98% in the client satisfaction survey.
  Organized reservations for over 340 guests while overseeing ticket distributions and managing customer relations and sales of tickets.
  Prepared and processed more than 12,500 guests monthly.
  Delivered seven hours a day, reaching 27,000 guests and generating $270,000 of yearly income.