Creating an effective resume as a Field Service Technician does not have to be a tedious task, and by following a few simple guidelines, you will be heading to developing a resume that is insightful, enjoyable to read and does not include unnecessary information, allowing your resume to stand out.
Field Service Technician Resume Examples
(Free sample downloads are at the bottom of this page)
Field Service Technician Resume Writing Guide
1. Contact Information:
At the top of your resume, your full name, phone numbers, email addresses, and physical address should be clearly stated along with any relevant social media URL’s or handles.
2. Career Summary:
Your career summary needs to pack a punch as this is one of the first areas a potential employer will read. Here, a broad outline of your abilities should be included, specifically your industry experience and the specific areas of the sector you are interested in and wish to apply for.
3. Qualifications Summary:
This section requires you to include all qualifications, certifications, and accreditations you have that are relevant to this field. Your qualifications must consist of the institutions that you attended and the date of when your qualification was obtained. Any pending qualifications that are relevant to the field should also be included. It will be helpful to know that the minimum qualification needed for this field is a high school diploma; however, an associate degree in relevant fields can significantly increase your employment chances. In some states, individuals must be licensed. Becoming licensed and obtaining a certification can be very helpful in the long run, often resulting in higher-paid positions. Lastly, due to constant traveling between jobs, a valid driver’s license is required.
4. Relevant Field Service Experience:
Often, employers will hire Field Service Technicians at an entry-level basis, providing paid training where you will learn by working closely with an experienced senior technician. This training can vary in length, depending on the employer. A detailed employment history and current employment position need to be included and use bullet points to highlight the most important positions when incorporating your experience. It is important to note that a Field Service Technician should have at least two years of experience in a field relevant to being a technician, alongside your High School diploma or GED equivalent.
5. Other Employment Experience:
This section is for you to include any relevant past employment experiences that are not directly related to the field you are applying for. However, the information you have should still be relevant to the applied field (avoid being obscure).
6. Skills Summary/Key Skills:
It can be beneficial to incorporate keywords from job postings, making your resume more credible and relevant to the potential employer. Furthermore, include skills that make you more attractive such as being meticulous, thorough, and self-motivated.
What to Highlight in a Field Service Technician Resume
Often employers will read a resume within a minute. Therefore, it is crucial that your resume captures the reader’s attention and contains only the most pertinent information. These pertinent areas are:
- Highlight the areas of the field that you have experience in and are qualified for.
These can include:
- Field installation and maintenance.
- Field operations, troubleshooting, repair, and client equipment training
- Delivering services and customer assistance during field visits.
- Performing diagnostic tests to identify issues and create solutions.
- Playing an influential role in the telecom sector, providing installation, programming, maintenance, repairs, and customer support for varying telecom systems.
- Working with telecom devices and hand tools to install and repair telephone poles and associated peripherals in ranging working environments.
- Highlight the qualifications and experiences you have had and can provide as a Field Service Engineer. Below are some of the main categories to help advise you:
- Installation – The ability to effectively install a piece of equipment that has either been bought by the client or bought for the client. This includes ensuring the normal functioning of the equipment and thorough testing.
- Maintenance – Equipment, is likely to fail and cause problems; however, these problems can be solved and prevented through effective maintenance. This includes (a) being proactive, looking out for potential problems or abnormal functioning and taking actions to avoid failure, (b) putting preventive measures in place, scheduling routine inspections of equipment, and putting technological systems in place that allow for the remote monitoring of performance, and lastly, (c) performing corrective measures, physically going out to sites where equipment is malfunctioning and performing the necessary repairs and tests to ensure the equipment returns to working order or recommending the installation of new equipment. Although maintenance and repair appointments are required, a further area of customer relations can be established. This involves building an effective working relationship with your clientele, showing that you can be a trusted and valuable asset that should be employed in the future.
- Highlight your primary areas of responsibility that you can contribute the most expertise towards. Day-to-day duties can range based on the job required and equipment provided, but the core principles and tasks that employers look for are mostly the same.
- Equipment Installation.
- Repairs and troubleshooting.
- Keeping logs and essential notes from each job.
- Customer advising and consultancy.
- Performing equipment demonstrations
- Maintaining an accurate inventory
- The maintenance of your service vehicle
- Lastly, Field technicians need to have a high competency when it comes to using tools related to their field. It is vitally important that you highlight your ability to use a wide-ranging of equipment and that you understand the importance that technology plays in this field of work. Present your equipment, machinery, and software skills in a tools stack as given below:
|Soldering Iron||Screwdriver||Electrical Test Screwdriver|
|Utility Knife||2-Piece Alignment Toolset (2-in-1)||Solder Core|
|Desoldering Pump||Anti-static Wrist Strap||8-Piece Mini-electronic Combination Wrench Set|
|6-Piece Precision Screwdriver Set||8in Wire Stripper Pliers||5in Side Cutter Pliers|
|6in Long Nose Piers||6in Lineman’s Pliers||9in Coaxial Crimping Tool|
|IC Extractor||Soldering Stand||Part Box|
|Reach Out Suite||Service Trade||Tasker|
Field Service Technician Career Summary
In most cases, it is the Head Engineers, Factory Managers and Operations Managers responsible for hiring and they are busy people. When they read a resume, they are looking for specific skills and qualities, and the sooner they see this information, the better. This further highlights the importance of keeping your career summary concise and to the point.
Make sure to include only the most essential and relevant information that applies to the field of work. It may be helpful to include skills such as having effective communication skills and having a high skill set with the equipment you are likely to work with.
First, your career summary should showcase how many years of experience you have within this field and the duties you were responsible for. Use keywords from the job advertisement to further showcase your ability to be perfect for this job.
Secondly, make sure to mention qualities that show off your more unique abilities, such as working well with people or effective organization skills. Remember to back up these qualities with examples in the professional experience section to clarify that these qualities are truthful.
Lastly, finish your summary with your qualifications. This includes any certifications, degrees, diplomas, and accreditations that are relevant to the field of work.
Field Service Technician Career Summary Samples:
Summary example 1:
Reliable Field Technician that can carry out the latest techniques to capture field data required for projects. Known for being competent when using and calibrating complicated equipment, being willing to work in ranging conditions, and understanding that overnight travel and work can often be required. Enjoys teamwork, specifically with a group that gets positive results from projects.
Summary example 2:
Highly capable, motivated professional with excellent computer and electronic skills looking for a full-time position with a company that offers an opportunity for positive growth through experience and performance.
Summary example 3:
Highly motivated and trained Technician, General Repairer, and Maintenance Professional. Reliable with solid background in the Telecoms, OT Development, and Service industry. Always keen to learn new techniques for machinery. Proficient with Mig Welder, Plasma Cutter, and Oxy-Acetylene Torch. Certified as a Forklift Driver at CHS-Primeland.
Job Descriptions and Responsibilities Examples
As previously mentioned, some of the responsibilities a Field Service Technician is likely to have include troubleshooting, repairs, customer assistance, and maintenance. This information is incredibly relevant and should be placed at the top of your work experience section. Ensure that you mention the duties and responsibilities that you were trusted to do. Note, however, that your resume should be no longer than two pages in total.
When describing your past work experience, ensure that you include where you were employed as well as who your employer was. When listing your duties and responsibilities, it is beneficial to use bullet points, allowing your resume to look professional and make it easy to read. If you are referring to previous jobs, use the past tense and use the present tense when explaining current roles.
To further ensure a professional look to your resume, make sure that you maintain a uniform style. For example, if you begin each sentence in the list with a verb, continue doing this throughout.
Field Service Technician Job Description Samples:
- reate daily service reports from projects
- Follow the company's orders
- Demonstrate skilled usage of equipment
- Troubleshooting customer problems
- Attend to all daily appointments
- Respond swiftly to customer queries
- Provide consultations for clients
- Give accurate equipment recommendations
- Offer service and customer assistance during site visits
- Stay organized
- Oversee all on-site installation, repair, and maintenance projects
- Identify faults or technical problems and find solutions
- Document all technical procedures
- Treat the company vehicle with caution and respect
- Follow organizational processes and protocols
- Follow up with the technical crew
- Predict customer needs and make helpful suggestions
- Build strong working relationships with customers
- Perform cabling, wiring, and basic routing skills
- Implementation of secondary power distribution devices and fusing projects.
- Configuration, fixing, and data routing of switching mechanisms.
- Have an in-depth understanding of high and low-density fiber optical systems as well as copper and RF transport devices
- Plan and prepare documents for the various systems
- Ensure the proper classification of all tools
- Physical tasks include grasping, lifting, carrying, walking, seeing, hand-eye coordination, writing, speaking, and listening.
- Mental tasks include interpreting, analyzing, measuring, calculating, communicating, and reading.
- Being competent with lubrication, adjusting, aligning, calibrating, assembling, inspecting, and testing of food prep equipment
- Act as a safety role model, ensuring that others complete tasks safely and intervening when people are unsafe
- Perform administrative functions, such as writing procedural reports, ordering of materials, securing quotations, and filing/archiving data and documents
- Identifying and tracking any issues with an account and then taking steps to reach a resolution
- Installing, commissioning, servicing, and maintaining product lines following company guidelines and instructions
Highlighting Your Accomplishments on your Resume
If you are thinking of merely copying and pasting your responsibilities and duties, let me stop you right there. This immediately shows laziness and is likely to bore your potential employer. You need to stand out, and after an impressive profile statement, your potential employer needs to see an impressive list of your accomplishments and achievements.
Quantifying your achievements will ensure you end up higher on the pecking order, putting you ahead of a candidate who simply listed their skills and abilities.
Numerical values showcasing performance act as proof that you are experienced in the workplace and that you are the best candidate for the position.
Below are a few tips of how you can write accomplishment statements:
- Think back to an achievement in your previous jobs that showcased that you did more than the bare minimum.
- Write down this accomplishment but focus on three key aspects:
- Problem/Challenge: What were the circumstances and challenges you faced working outside your typical job requirements?
- Action: Using specific action verbs, explain what it was that you did and how you were able to contribute?
- Result: What was the result of your extra efforts? Back this up with any rewards, percentages, rankings, or values.
- Now put all three together in one concise sentence
Make sure you remember that you are trying to make yourself stand out, do this by naming precisely what tasks and duties you did that improved customer satisfaction and made you a valuable asset.
Below are examples to help you:
- Developed a system that made pulling up accounts a more seamless process, saving 2-5 minutes per customer.
- Finished top 10% in Valley Technical Service Seminar in the country, gaining the Service Specialist title. This title helped our company obtain service parts at a discount from Valley’s warehouse.
- Effectively maintained customer service relationships and copiers in 6 different locations.
- Software configuration for controller I/O and interfacing of high-speed labelers, printers, and magnetic encoding on transport belts at 27,000 to 29,000 PC's per hour
- Replace, test, and maintain ATM components as well as replenishing cash ranging from $5,000 to $50,000.
Field Service Technician Education Section
Although this is one of the shorter sections of your resume, it just as important, if not more important, than other sections. Employers will often take time to read over this section, so special attention should be given to ensure that your qualifications are written out correctly.
Specific areas you will want to highlight:
- Graduation Date
- Graduates Degree
- Work-related Educational Certificates
- School Name
Employers will look for some aspect that stands out when it comes to your education section. It is, therefore, important to highlight aspects that you think they will look for. Ensure that you have thoroughly read through the job description's education requirements as it will show you exactly what they are looking for.
Keep in mind while writing your education section:
- List your academic achievements, starting with your most recent degrees and continuing in chronological order.
- If you have attended more than four universities, only put universities' names where you finished with a degree or a higher qualification.
- Indicate What, Where, and When you received your qualifications, certifications, or industry licenses. The name of your qualification, institution, and finishing dates is all that is needed.
Example Field Service Technician’s education sections:
2019 – Field Service Technician Certification, SCP, Online
2018 – Aircraft Maintenance & Mechanic Training Program Aviation Institute of Maintenance, Philadelphia, PA
Relevant Coursework: Metallic & Non-Metallic Structures, Gas Turbine & Piston Power Plants, Thermodynamics, Communication Electronics, Instrumentation and Avionics, Propellers, Trouble Analysis, and Hydraulics and Pneumatics
2016 – Bachelor of Computer Science Purdue University, West Lafayette, IN
2015 – Associate in Science Degree, Maintenance Technology Thomas Edison State University, Trenton, NJ
2011 – Certified Maintenance & Reliability Technician (CMRT), American Association of Service Technicians, Miami, FL
What to Write in the Skills Section
The research field looks for technical skills, but employers are also known to look for soft skills. These skills are what employers use to ascertain if you are fit to be a Field Service Technician. Including these terms and phrases in your profile can significantly help your chances of gaining an interview.
Technical Skills Examples
|Equipment Maintenance & Calibration||Project Management & Optimization||Precise Data Capturing|
|Report Generation||Database Management||Field Con Solar|
|AC/DC Power Equipment||Batteryditions Management||Lighting|
|Power Station and Switch Gears||Air Conditioner and Refrigeration||Electrical|
Soft Skill Examples
|Active Listening||Reading Comprehension||Problem Solving|
|Critical Thinking||Writing||Sound Judgment|
|Decision Making||Coordination||Social Perceptiveness|
|Self-Control||Deadline Driven||Hard Working|
Qualifications/Certifications associated with Field Service Technicians
|Airframe & Powerplant License (A&P)||FAA-Certified Airframe and Powerplant Technician for Aviation Maintenance||SMRP-Certified Industrial Maintenance Mechanic (CIMM)|
|FCC General Radiotelephone Operator License||Working Safely with Chemicals Accreditation||Fire Safety Accreditation|
|Diploma om Electrical Safety for the Trades||Material Handling Safety||Basic Industrial Math|
|Addition and Subtraction Course||Multiplication and Division Course||Fractions, Percents, Proportions, and Angles|
|Metric System Practical||Formulas Certificate||Introduction to Algebra Diploma|
|Practical Measurements Training||Linear and Distance Measurement Diploma||Bulk Measurement Practical|
|Temperature Measurement Diploma||Energy, Force, and Power Course||Fluid Measurement Practical|
|Problem Solving and Troubleshooting Workshop||Standard Hand Tools, Part 1||Standard Hand Tools, Part 2|
|Electric Drilling and Grinding Tools Course||Power Cutting Tools Workshop||Preventive Maintenance Workshop|
|Preventive Maintenance Techniques Course||Applied Geometry Certificate||Practical Trigonometry Programme|
Professional Information for Field Service Technicians
Sectors: Professional, Technical Services, Repair Services, Installation Services, Maintenance Services, Assemblies, Construction, Consumer Goods, Manufacturing, Mobile Applications
Career Type: Maintenance, Repairs, Installations, Wiring, Servicing, Calibration, Testing, Supporting, Collection, Data Analysis, Information Coordination
Person type: Supporter, Administrator, Coordinator, Field Worker, Worker, Tester, Repairer
Education levels: High School Diploma and upwards